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Your privacy matters to us. This policy explains what TravelWiki Tour And Travels collects, how we use it and the choices you have. By using our website, you agree to the practices below.
1. Information we collect
- Details you give us: name, phone, email, travel dates, number of travellers and preferences shared through forms, WhatsApp, phone or email.
- Booking details: traveller names and ID details needed for hotels, transport and permits.
- Payment details: handled by banks or payment providers. We don't store card or bank login details.
- Website usage: technical data such as browser type, pages visited and how you arrived, collected by analytics and advertising tools (see section 5).
2. How we use it
- To answer enquiries and prepare quotes and itineraries
- To make and manage bookings with hotels, transport providers and partners
- To contact you before, during and after your trip
- To send offers, only if you've agreed to receive them
- To meet legal, tax and regulatory requirements
3. Sharing
We share only what's needed to deliver your trip with hotels, houseboats, transport operators and similar providers. We never sell your data or share it with third parties for their own marketing without your explicit consent. We may disclose information when required by law.
4. WhatsApp and maps
Our enquiry forms open WhatsApp so you can send your details to us directly; WhatsApp's own privacy policy also applies. The contact page shows an embedded Google Map.
5. Cookies, analytics and advertising
We use Google Tag Manager, Google Analytics and Google Ads to understand how the site is used and to measure our advertising. These services use cookies and similar technologies. You can manage cookies in your browser settings and control ad personalisation in your Google account.
6. Security and retention
We use reasonable safeguards to protect your information and keep it only as long as needed for the purposes above or as required by law.
7. Your rights
You can ask to access, correct or delete your personal data, or withdraw consent to marketing at any time, by writing to sales@travelwiki.org.in.
8. Changes
We may update this policy; the latest version is always on this page.
9. Contact / grievance officer
For privacy questions or complaints, contact sales@travelwiki.org.in, +91 88999 71960, or write to Taj Complex, Khanday Colony, South City, Nowgam Bypass, Srinagar, Jammu and Kashmir 190015.
